This Website at the URL www.wei-yee.com is owned by Wei Yee International Limited, a company registered in Hong Kong S.A.R.
Wei Yee International Limited owns all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
WEI YEE owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. WEI YEE also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of WEI YEE’s copyright and other proprietary rights. Use of material from this Site without WEI YEE’s prior written consent is strictly prohibited.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of WEI YEE. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.
WEI YEE believes strongly in protecting user privacy.
Products that you purchase via the WEI YEE Online Store will be sold to you by Wei Yee International Limited.
Your purchases of any Products via the WEI YEE Online Store from WEI YEE will be governed by the following terms and conditions of Sales. Please read these terms and conditions carefully before ordering any Products from the WEI YEE Online Store. You should understand that by ordering any Products, you agree to be bound by these terms and conditions.
WEI YEE’s Terms and Conditions of Sale (“Sales Terms”)
1. About These Sales Terms
These Sales Terms are applicable to all orders and purchases made in the WEI YEE Online Store (“Products”).
With regard to the purchases in the WEI YEE Online Store, WEI YEE will communicate electronically by sending email. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.
WEI YEE may revise these Sales Terms from time to time. Any changes to the Sales Terms will apply to orders placed on or after the effective date stated in these Sales Terms or elsewhere on the WEI YEE Online Store. You are advised to check this page from time to time to take notice of any changes, as they are binding on you.
BEFORE PLACING AN ORDER FOR PRODUCTS YOU MUST READ AND AGREE TO BE BOUND BY THESE SALES TERMS.
YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF CLAUSE 13 (LIABILITY).
IF YOU FIND YOURSELF UNABLE TO AGREE TO THESE SALES TERMS YOU MAY NOT PROCEED TO PURCHASE ANY PRODUCTS LISTED ON THE WEI YEE ONLINE STORE.
2. Your account
If you create an account (personal user identification or username) on the WEI YEE Online Store you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorized third party who has gained access to your account other than by reason of your negligence or carelessness.
3. Placing an Order
To be able to buy Products you have to:
• read and accept these Sale Terms;
• provide your name and address, phone number, email address, payment details and other required information;
• provide a delivery address (Note that WEI YEE is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, some hotels, hostels or prisons.); and
• be legally capable of entering into binding contracts be the owner or authorized holder of a valid credit card to buy the Products if paying with a credit card.
You may place an order by clicking on the “ADD TO CART” button and proceeding to the checkout page.
You will be provided with an opportunity to review your order(s), read and accept the Terms of Sale, check the total price of your order(s) and the information you have provided and correct any input errors before confirming your order(s).
The WEI YEE Online Store currently ships to the following countries and areas:
Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, Singapore, Thailand, USA, Canada, France, Germany, UK, Italy, Switzerland, Australia, New Zealand
4. Order Processing and Contract Formation
Once you have submitted and confirmed your order(s) using the WEI YEE Online Store, WEI YEE will send an email to the email address you provided acknowledging receipt (“Order Receipt Confirmation Email”) of the order(s) and setting out details of the ordered Product(s).
WEI YEE may choose not to accept any order in WEI YEE’s sole discretion including without limitation in the case of abnormal orders and orders which WEI YEE suspects are not placed in good faith.
After receiving your order(s), WEI YEE will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and WEI YEE will only be formed when WEI YEE emails you confirming that all or part of the Product(s) is/are still available and has/have been dispatched (“Shipment Confirmation Email”). The order is formed on sending the Shipment Confirmation Email whether or not you actually receive such email.
The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed in the Shipment Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipment Confirmation Email.
In the Order Receipt Confirmation email you will receive a copy of these Sales Terms, however you are encouraged to download, save and/or print a copy of your Order Receipt Confirmation Email and these Sale Terms for your own records.
You have the option to cancel your order at any stage before you have received your Shipping Confirmation Email by contacting the WEI YEE Customer Service. If you would like to cancel your order after you have received your Shipping Confirmation Email, please see the Return and Refund section below.
5. Prices, Shipping, Handling and Charges
The price charged for a Product will be the price in effect at the time your order is placed and will be sent out in the Order Receipt Confirmation Email and in your Shipping Confirmation Email.
In the event of a pricing error, whether on the WEI YEE Online Store or in an Order Receipt Confirmation Email or otherwise, you accept that WEI YEE has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your Order Receipt Confirmation Email, WEI YEE will notify you the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order.
You acknowledge that even after WEI YEE has sent you a Shipping Confirmation Email, if the pricing error is obvious and could have reasonably been recognized by you as a misprice, then WEI YEE is under no obligation to provide a Product to you at an incorrect (lower) price.
Separate charges for shipping will be shown in your Order Receipt Confirmation Email and can be viewed on a summary screen prior to finalizing your order.
Prices for Products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a Shipping Confirmation Email (save in the case of a manifest pricing error as described above).
Payment shall be made by one of the methods you have selected during the checkout process (being PayPal, Visa, MasterCard, American Express, and AliPay).
The value of your purchase(s) will be settled from the applicable payment method once WEI YEE has sent you the Shipping Confirmation Email.
The WEI YEE Online Store currently delivers to the following countries and areas:
Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, Singapore, Malaysia, Philippines, Thailand, Vietnam, USA, Canada, France, Germany, UK, Italy, Spain, Switzerland, Sweden, Australia and New Zealand.
Delivery shall in any event take place within 3 days after dispatch of the Shipment Confirmation Email, which will inform you of the estimated delivery time and the method of delivery for the product you purchased.
All made-to-order items, some furniture, fine jewelry and customized products may be subject to longer delivery times and delivery delays. If your order is not able to ship immediately, Customer Service will contact you to provide more details and an estimated shipping date.
If WEI YEE cannot deliver your order within the period specified in your Shipping Confirmation Email, then WEI YEE will contact you and you may choose to cancel your order and WEI YEE will provide you with a full refund. You agree and accept that such refund is the full and adequate remedy in the circumstances and you will waive your right to claim any further remedy.
If you unreasonably defer delivery or delay the receipt of delivery after WEI YEE has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, you need to contact the carrier promptly for collection, failing which the delivery package will be returned to WEI YEE within 3 days from the date of 3rd attempts of unsuccessful delivery. WEI YEE reserves its rights to claim from you any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the ordered items.
Shipping is free on all deliveries within Greater China (Mainland China, Hong Kong, Macau and Taiwan) except for furniture orders. If your shipping address is outside Greater China, a separate shipping cost will be charged upon check out. In addition, the customs fees of international express delivery (according to the region/country, the value of the goods and the attributes of the goods) will be borne by the customer.
8. Events outside the control of WEI YEE
WEI YEE shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:
• civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• strikes or lock-outs (or other industrial action);
• national or local states of emergency,
• failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• the acts, decrees, legislation, regulations or restrictions of any government.
WEI YEE ‘s performance is deemed to be suspended for the period that the above continues.
9. Product Availability
WEI YEE uses reasonable efforts to ensure the availability of Products you order from the WEI YEE Online Store. However, Products are made available to purchase on a “first in-first out” basis and are only available whilst stocks last.
10. Product Information
WEI YEE takes reasonable steps to ensure the accuracy of the information included in the Sites. However, WEI YEE takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay WEI YEE Customer Service for assistance.
11. Title to Products
WEI YEE retains full legal title to Products until it has received all amounts due on the ordered Products in full. The Products will be at your risk from the time of delivery. Ownership will pass to you when we receive payment in full for the Products ordered.
12. Returns, Exchanges and Refunds
In addition to your rights under the applicable laws, if for any reason you are not completely satisfied with your purchase from the WEI YEE Online Store, you can return any Product purchased from the WEI YEE Online Store within 14 days of receipt for a refund, subject to the conditions set out below. Your legal rights in respect of defective goods are unaffected. For return of sale items, you will have to pay the additional shipping cost incurred.
All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in their original condition and packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted. WEI YEE has sole discretion in determining whether the products purchased are in original condition when returned.
If you do not return the Products, WEI YEE reserves the right to refuse a refund. If you return any Products in a used or damaged condition, WEI YEE reserves the right to deduct from any refund due to you (or otherwise seek to recover from you) an amount equivalent to the reduction in value of the Products, which might be 100% of the purchase price.
Once WEI YEE has received and validated your returned Products, WEI YEE will send you an email to confirm the validation. Your exchange or refund will then be processed by WEI YEE and confirmed to you by email. In most circumstances, your refund will be processed within 30 (thirty) days of WEI YEE ‘s email to you confirming the receipt and validation of your returned Products.
You may exchange an item for another item of equal or greater value subject to stock availability. If you exchange an item for another item of greater value, you shall pay the price difference.
No exchanges or refunds are permitted for sale goods and promotional items.
Customized products cannot be returned for exchange or refund.
All furniture orders are custom made and cannot be returned, exchanged or cancelled. No reimbursement will be made.
WEI YEE warrants to you that any Product purchased from or through the WEI YEE Online Store is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
WEI YEE is not responsible for indirect losses which happen as a side effect of your main loss or damage and which are not reasonably foreseeable by you or WEI YEE, including but not limited to loss of anticipated savings.
These Sales Terms set out the full extent of the obligations and liabilities of WEI YEE in respect of the sale of the Products via the WEI YEE Online Store. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on WEI YEE other than those set out in these Sales Terms.
NOTHING IN THESE SALES TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.
TO THE FULL EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF WEI YEE SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF THE APPLICABLE PRODUCTS FROM THE WEI YEE ONLINE STORE.
This does not include or limit in any way the liability of WEI YEE respectively:
for death or personal injury caused by their negligence;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for WEI YEE to exclude, or attempt to exclude, liability.
14. Contact details
WEI YEE Customer Service will assist you with any WEI YEE Online Store order related questions or complaints. You can contact WEI YEE Customer Service from Monday to Friday between 09:00 – 18:00, and Saturday between 10:00 – 18:00, except for public holidays.
15. Transfer of rights and obligations
These Sales Terms are binding on you and WEI YEE and on any person WEI YEE might transfer its rights to.
You may not transfer, assign, charge or otherwise dispose of a contract with WEI YEE, or any of your rights or obligations arising under it, without our prior written consent.
WEI YEE may transfer, assign, charge, sub-contract or otherwise dispose of a contract with you, or any of WEI YEE’s rights or obligations arising under it, at any time during its term.
If WEI YEE fails, at any time to insist upon strict performance of any of your obligations under these Sales Terms, or if WEI YEE fails to exercise any of the rights or remedies to which it is entitled under these Sale Terms this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
If any provision of these Sales Terms shall be deemed illegal, void or for any reason unenforceable, then that provision shall be deemed severable from these Sales Terms and shall be enforced to the fullest extent permitted by applicable law not affecting the validity and enforceability of any remaining provisions.
18. Entire agreement
These Sales Terms and conditions and any document expressly referred to in them represent the entire agreement between WEI YEE and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.
You acknowledge that, in entering into a contract with WEI YEE, you have not relied on any representation, undertaking or promise given by WEI YEE or any third party or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Sales Terms.
19. Governing law and Jurisdiction
These Sale Terms and your purchase of products from WEI YEE through the WEI YEE Online Store shall be governed by and construed in accordance with the laws of Hong Kong S.A.R..
Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from WEI YEE (including non-contractual disputes or claims) shall be subject to the jurisdiction of the courts of the Hong Kong S.A.R..
WEI YEE (WEI YEE, we or us) uses information from our interactions with you and other customers and from certain third parties, to help us achieve our goal of providing the highest quality products and services.
If you have any privacy questions or concerns, or if you have any enquires as to the personal information you have given us, you may contact WEI YEE at any time.
2. Who is in charge of the protection of your information
WEI YEE International Limited (WEI YEE, we or us) determine the purposes and means of the processing of your data.
3. What personal data is collected
All our activities are based on stringent ethical principles and legal requirements, and we are committed to protect the privacy of all visitors to our websites and users of our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.
3.1 Data collected through your interaction with us
Various technologies may be used on our websites and our (mobile) applications in order to improve them, make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. Examples of such technologies are cookies, flash cookies and web analytics.
3.1.1 Click-stream data
When you visit one of our websites, data is sent from your browser to our server. This data makes it possible to optimize our services and improve your experience on our websites and apps. The data is automatically collected and stored by us or by third parties on our behalf.
We may collect information about your computer for system administration and to report aggregate information for internal marketing analysis purposes. This is statistical data about our users’ browsing actions and patterns.
In particular, this data may include the following:
• the visitor’s IP address, • the date and time of the visit, • the referral URL (the site from which the visitor has been referred), • the pages visited on our website, • Information about the browser used (browser type and version, operating system, etc.).
A cookie remembers what you have done, including the products you have placed in your basket, your preferences, your account login information, and allows for several other functionalities such as sharing pages on social networks to work. Furthermore, cookies allow us to understand how Internet users navigate on our website, what works and what does not, and to make continuous improvements accordingly. The information collected by cookies may contain your personal information.
Furthermore, a cookie is not a computer program and cannot be used to circulate viruses. Therefore, a cookie is not dangerous.
There are several types of cookies. Session cookies are temporary files that will be erased from your computer’s memory when you close your browser. Permanent cookies will usually remain on your computer’s memory until you manually erase them.
HOW DO I MANAGE COOKIES?
Most browsers accept cookies automatically, but can also be configured not to do so or to indicate when a cookie is being sent. You can manage the cookies that are placed on your computer via the settings of your Internet browser. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of our website.
The site www.aboutcookies.org contains all the information necessary to block, restrict or opt-out of cookies on a wide variety of browsers. You will also find more general information about cookies. If you wish to manage cookies on your smart phone or mobile phone, please refer to your device’s manual.
3.2 Data provided by you
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
• personal data that identifies you as an individual, namely, your contact information, including your first and last name, billing or delivery address, date of birth, telephone number, fax number, email address, credit and debit card information. If you provide any personal data of another person, please make sure that you have the right to share that information with us, • information provided at the time of registering to become a member of a WEI YEE website or service, • information provided when you create a Wish List or your own design, • information you provide when you enter a competition or promotion sponsored by WEI YEE,
• information you provide to us via third parties such as Facebook, • information that you upload to or share through our site by using our services, • if you have created an online profile, the preferences and interests stored in this profile (please see below for further information concerning the profiles), • if you contact us, we may keep a record of that correspondence, • if you contact us to report a problem with our site or for technical or customer support, we may keep a record of that correspondence or conversation.
4. How is the collected data used?
We may use information held about you in the following ways:
• to ensure that content from our site is presented in the most effective manner for you and for your computer,
• for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery, to fulfil your requests, such as responding to a question regarding our products, to help you locate a store near you, fulfil your order, process your payment card, and/or to provide you with customer service. We may use your data to assess your creditworthiness, for which we may use third parties,
• to verify your identity and to respond to any query you may raise with us, and to process your request and provide you with the best service possible, • to carry out our obligations arising from any contracts entered into between you and us, • to allow you to participate in interactive features of our service, when you choose to do so, • to notify you about changes to our services, changes to our terms, conditions, and policies and/or other administrative information, • to provide you with the benefits and services as a member of WEI YEE web sites or services, • to administer and maintain our records, • to manage your membership of WEI YEE web sites or services • to allow you to participate in interactive features of our site when you choose to do so, • to store any Wish List you may create and to allow you to share your Wish List with others, • allow you to send emails to others through our “send to a friend” type functionality, • allow you to participate in sweepstakes, contests and similar promotions and to administer such activities. Some of these activities have additional rules, which could contain, additional information about how we use and disclose your PI, • customize content for you on our websites and provide you with customized offers • prevent or detect any misuse or fraud, • With your explicit consent, we may contact you via the contact details provided by you (e.g. per regular mail, email, SMS, telephone or any other electronic means) for marketing, advertising and opinion research purposes.
5. Disclosure of information
We may use service providers and data processors working on behalf of WEI YEE. The services may include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service. The service providers and data processors are contractually obliged to treat such information in the strictest confidence. They are contractually not allowed to use the data in any other way than required. The necessary steps are taken to ensure that our service providers, and the processors working on behalf of WEI YEE, protect confidentiality of your data.
There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data may include information about the number of visitors to a website or a (mobile) application during a certain period of time.
Please note that any information you post or disclose through your interaction with WEI YEE (for example personal data contained in the photos, stories, comments and videos that you submit) will become public information, and may be available to visitors to the Site and to the general public.
6. Your rights
If you provide us with personal data via our websites or other channels, this is done on an entirely voluntary basis. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal data to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website and (mobile) application. We provide various options, depending on the exact circumstances, in order to help you retain control over your data. These options may include displaying and editing your data online. It may also be possible to unsubscribe from services or delete user accounts or to receive information about the data held.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can choose not to give your consent to such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6.1 Right to object and unsubscribe
If you wish to withdraw your consent to receiving promotional information and offers in general, including by regular mail, email, per SMS, by telephone or by any other electronic means, you may do so at any time by contacting our customer service (see “Contact Us”), indicating “data protection”. In case we have any doubt about your identity, we may ask you to identify yourself (e.g. by sending a copy of your passport ID). Other than regular costs for communication, this is free of charge.
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, receipt of such messages can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by writing an email to email@example.com.
6.2 Right to request information
You are entitled to get access to your personal data. By writing to us (at the address stated below), you may request details of the information which we hold about you and the purposes for which it is being held. We will provide this information within 40 days from your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the applicable data processing law) for this information.
6.3 Right to request correction
You have the right to request correction, supplementing, deleting or blocking of the personal data stored about you. Within four weeks of receipt of the request, we will notify you as to whether and, if so, to what extent, we will comply with your request. If, for any reason we do not comply with your request, we will provide you with the reasons for this.
7. Security of the information and data integrity
We take appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.
WEI YEE uses third party data processors in relation to the collection and processing of your personal data. Any third party data processors engaged by WEI YEE will only undertake processing of your personal data in accordance with WEI YEE’s instructions and will be contractually obliged to adhere to strict security procedures when handling your personal data.
7.1 Keeping information secure
Where we have provided you with (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
7.2 Access to your personal details
WEI YEE Online Store:
You can access and change your personal details by logging on to your account on www.wei-yee.com, and you will get access to your personal details.
If you have any questions, please feel free to contact us at firstname.lastname@example.org.
8. Social Networks
Our website and (mobile) applications provide you with Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Wechat.
If you have logged in to one of these social network sites during your visit to one of our websites or (mobile) applications, the social network site might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network site. In case you do not wish such a data transfer, please log out of your social network site before entering one of our websites or (mobile) applications.
We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
9. Changes to this policy